Refund policy

Return and Refund Policy

 

At The Milã Waves, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

 

Returns: You may return unworn, unwashed, and undamaged items within 2 days of the delivery date for a full refund or exchange. To initiate a return, please contact our customer service team at [contact email/ instagram] to obtain a return authorization number and instructions.

 

Refunds: Once your return is received and inspected, we will process your refund within 5 business days. Refunds will be issued to the original method of payment.

 

Exchanges: If you wish to exchange your item for a different size or style, please indicate your preference when contacting our customer service team. Exchanges are subject to availability.

 

No refunds on sale purchases.

Please note that items purchased during a sale or promotion are not eligible for refunds

-Exchange only is allowed on sale items

Items must be unused and in original condition.
Exchange is subject to availability.

 

Please note the following conditions:

- Items must be returned in their original packaging with all tags attached.

- Shipping costs for returns are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

 

For any further questions or assistance regarding returns and refunds, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to ensure a seamless shopping experience with The Milã Waves